Problem? We're ready to help.

As an automotive dealership, our objective is to provide you with the highest quality service possible for your vehicle. For us to meet your service needs we must first be able to pinpoint exactly what needs to be done.

This repair guide will help us help you in getting your car or truck back on the road as quickly as possible. We ask that you look over these questions carefully and provide us with whatever information you think may be applicable to your vehicle's performance.


Please fill out the following information.

First Name:*
Last Name:*
Email:*

Please provide the number that will best allow a Service Representative to reach you for questions and updates on your vehicle.
Phone Number 1:*
Phone Number 2:
Phone Number 3:
Vehicle Make:
Vehicle Model:
Vehicle Year:
Est. Mileage:

I have an appointment scheduled with the Kia Service Center



If you are not the primary driver of this car please have the primary driver provide the answers for this survey.

Please fill out the following information to the best of your ability regarding the PRIMARY concern of your vehicle service request. If you have addtional service items you would like requested please fill out this form for each issue you would like repair service on.



FREQUENCY & CONDITIONS

How often does the problem occur?

multiple times per day
multiple times per week
multiple times per month
at all times



Does this issue occur only in certain situations?
first start of the day
after the engine is warmed up
when the weather is cold
when the weather is hot
when it is raining or wet out
when going uphill
when going downhill
other -- please describe:



Check if you had this issue worked on before:

how long ago?

where was the vehicle worked on?



Please check any warning lights that have occured.

Check Engine
ABS / Anti Lock Brakes
Check Oil
Coolant / Temperature
Air Bag

Please check any of the following that apply.

ELECTRICAL
Lights:
Brights
Reverse Lights
Tail Lights
Left Turn Signal
Right Turn Signal
Hazard
Glove box
Interior Dome
Dashboard Display
Power Windows:
Front Driver-Side
Front Passenger Side
Rear Left
Rear Right
Sound System
AM/FM radio
stereo cassette
Compact Disc player
Front speakers
Rear Speakers
Windshield wipers
Windshield wiper spray
Rear Defroster
Power Locks
security system
Driver Seat Adjustment
Rearview Mirrors
Lighter

ENGINE
does not start
difficulty turning over
stalls when starting
stalls when accelerating
hesitates
stalls when decelerating
unsteady idle
idle speed is too high
knocks or pings
backfires
speed changes without touching accelerator
noticeably poor gas mileage
NOISE & VIBRATIONS
Noise
Vibration
Does the noise and/or vibration occur when:
engine is running and vehicle is not moving
engine is running and vehicle is moving
when braking
when accelerating
during normal acceleration
when decelerating
during normal deceleration
when turning
when in reverse

TRANSMISSION
will not shift at all
difficult to shift/does not shift properly
does not upshift
does not downshift
slippage
shifts prematurely or slowly
shifts harshly
makes unusual noises when shifting

BRAKES
problem exists with:
front brakes
rear brakes
unable to determine
brakes make the following sounds:
squeaking
grinding
squealing
rattling
break pedal must be depressed fully for vehicle to stop at any speed
brake pedal must be pumped continuously for vehicle to stop
vehicle pulls to one side when braking

ALIGNMENT, STEERING & HANDLING vehicle shakes when in operation
vehicle vibrates when in operation
vehicle ride is rough and uneven
excessive steering required for vehicle to stay on course
steering feels "tight" when making turns
steering feels "loose" when making turns
Vehicle pulls right while driving Vehicle pulls left while driving
HEATING & AIR CONDITIONING
Air Conditioner Does not Cool
Air Conditioner is not cold enough
air condition takes an abnormal amount of time to cool
Heater does not have a heating effect at all
Heater does not heat enough
Heater takes an abnormal amount of time to heat
airflow does not function properly
air flow does not function in following vents:
center
driver side
passenger side
floor
defroster
difficulties with air intake:
re-circulating air
outside air
system makes unusual noises or vibrations
temperature fluctuates greatly

BODY & PAINT
body work
panel alignment
paint work
air leaks
water leaks:
door panel
hood
right fender
left fender
right quarter panel
left quarter panel
trunk
roof
grille



Please add any other problems or information that was not listed above. It will help us improve the quality and the speed with which we can service your vehicle. Any additional information is important.